1. Company Information
Legal Entity: Ping Buddy APP LLC
Address:
5830 E 2nd St, Ste 7000 #29604
Casper, Wyoming 82609, USA
Contact: support@pingbuddyapp.com
2. Information We Collect
A. Information You Provide
- Account information (email, phone number).
- Contact information you choose to add.
- Subscription and billing status (payment details handled by app stores).
- App configuration and preferences.
B. Location Information
- Collected only when enabled or requested by you.
- Includes one-time requests and periodic/background updates based on your settings.
- Stored temporarily based on your retention rules; not permanently archived.
C. Messaging Data
- Phone numbers for SMS or calls.
- Email addresses for email alerts.
- Push notification tokens.
D. Automatically Collected Information
- Device type and operating system.
- App version.
- Basic diagnostic and usage data.
- IP address (for security and functionality).
3. How We Use Information
- Provide and operate the Service.
- Send alerts, notifications, and check-ins.
- Process subscriptions.
- Improve reliability and performance.
- Prevent abuse and ensure security.
- Comply with legal obligations.
4. Children's Privacy (COPPA Compliance)
We do not knowingly collect personal information from children under 13 without verifiable parental or legal guardian consent, in accordance with COPPA.
- If you believe a child under 13 has provided information without consent, contact us at support@pingbuddyapp.com.
- We will review, delete, or restrict access to such information upon request.
- Information from users under 13 is used only for core safety features, not for marketing or profiling.
- Parents/guardians may request access, correction, deletion, or restriction of a child's information.
5. SMS and Communications Privacy
- Messages are sent only based on your app settings.
- Opt out anytime by replying "STOP", "Block All", or "block {userID}".
- Message frequency varies by usage; message and data rates may apply.
- We do not sell or share SMS data for marketing purposes.
6. Sharing of Information
- We do not sell personal data.
- Information is shared only with infrastructure providers required to deliver the Service (e.g., messaging delivery, app stores).
- We may share data when required by law or legal process, or to protect the safety, rights, or property of users or Ping Buddy.
- Third-party providers are limited to using data solely to provide their services.
7. App Stores and Platform Providers
- Data may be processed according to Apple App Store or Google Play policies.
- Payment details are handled directly by the platform provider.
- We do not receive your full payment card information.
8. Data Retention
- Location data is retained only for the duration you configure.
- Account data is retained while your account is active.
- You may request deletion of your account and associated data.
9. Your Choices and Controls
- Enable or disable location tracking via device settings.
- Control notification preferences within the app.
- Opt out of SMS by replying STOP.
- Request account deletion by contacting support.
- Some features may not function if permissions are disabled.
10. Children and Minors
Ping Buddy is available to users of all ages. If you are under 18, you must have permission from a parent or legal guardian. We do not knowingly collect personal information from children in violation of applicable laws.
11. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system can be guaranteed 100% secure, and use of the Service is at your own risk.
12. Not an Emergency Service
Ping Buddy is not an emergency service. We do not monitor alerts in real time and do not guarantee message delivery. In emergencies, contact local emergency services immediately.
13. Your Rights (U.S. Users)
- Access your data.
- Request correction or deletion.
- Withdraw consent for certain processing.
- Send requests to support@pingbuddyapp.com.
14. Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted with a revised "Last Updated" date. Continued use of the Service constitutes acceptance of changes.